Last Updated: July 9, 2025

1. Introduction

Inoram Design ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, project details
• Communication Data: Messages, inquiries, and correspondence
• Project Files: Technical specifications, drawings, and related documents

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent, clickstream data, referring URLs
• Cookies: Small data files stored on your device (see Cookie Policy below)

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Providing design services, project management, and client support
• Communication: Responding to inquiries, sending project updates, and business correspondence
• Website Improvement: Analyzing usage patterns to enhance user experience
• Legal Compliance: Meeting legal obligations and protecting our rights
• Marketing: Sending relevant industry information (with your consent)

4. Legal Basis for Processing (GDPR)

If you are in the European Union, our legal basis for processing includes:

• Contract Performance: Processing necessary for service delivery
• Legitimate Interest: Website operation, security, and business development
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Compliance with applicable laws

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these circumstances:

• Service Providers: Trusted vendors who assist with business operations
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection: To protect rights, property, safety, or security
• Consent: With your explicit permission

6. Data Security

We implement appropriate security measures to protect your information:

• Secure data transmission using SSL/TLS encryption
• Access controls and authentication for internal systems
• Regular security updates and vulnerability assessments
• Employee training on data protection best practices
• Secure file storage and backup procedures

7. Data Retention

We retain information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

Typical retention periods:

• Project Files: 7 years after project completion
• Contact Information: Until you request deletion or opt out
• Website Analytics: 26 months maximum

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of processing activities
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for marketing or cookies

9. Cookie Policy

Our website uses cookies to enhance your experience:

9.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track effectiveness of advertising (with consent)

9.2 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Services

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before sharing information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

14. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered users
• Updated "Last Modified" date

15. Contact Information

For privacy-related questions, concerns, or to exercise your rights, contact us:

16. Data Protection Officer

For EU residents, you may contact our Data Protection Officer at: [email protected]

17. Supervisory Authority

EU residents have the right to lodge complaints with their local supervisory authority regarding our data processing activities.

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By using our website or services, you acknowledge that you have read and understood this Privacy Policy.